Outsourcing for SMEs

Small and Medium sized Enterprises have experienced increasing relevance to the world’s economy over the years as governments are generally unable to meet national employment needs, as such, they have focused on creating enabling environments for businesses to be created and for them to thrive. This trend is expected to remain and even grow over …

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IMPORTANCE OF PROFESSIONAL RECRUITMENT TO SMES

The 3 most listed challenges to the Nigerian SME across research sources are access to finance, poor infrastructure and capacity/competence of employees. Whilst business owners are somewhat incapacitated on the first two, they however have better control on the latter, and yet they also most times do not put their best foot forward. When dealing …

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EMPLOYEE DEVELOPMENT AND PERFORMANCE: FINDING THE LINK

Employee development is a deliberate strategy targeted at improving an employee’s skills over an extended period of time in line with career growth, as well as increased responsibility and employer expectations. This is a holistic approach at upskilling and building the capacity of an employee to match increased responsibilities vis-a-vis his/her career path per time. …

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CUSTOMERS RELATIONSHIP MANAGEMENT AND YOUR BUSINESS

Every business has a primary objective of profit, how? Primarily, by acquiring new customers and by selling more to existing customers. Then they get into other intricacies as how they can do this at less cost, nevertheless, the business owners’ focus is typically on acquiring more customers. However, it is not enough to know how …

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Customer Acquisition for SMEs

SMEs – and we really just like to say Growing businesses, understand more experientially that customers are the lifeblood to their success. To achieve growth and a smooth transition from a start-up to a sustainable business, you have to understand customer relationship management, customer service and customer acquisition. Sounds repetitive, but they are really distinct …

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SMEs – HR FUNCTION, A REQUIREMENT OR AN UNNECESSARY COST?

Every business, from the 1-man employee micro-corner shop to the MNEs with tens of thousands of employees across borders can be said to run on certain building blocks ranging in number in consideration of the business size. These building blocks are typically the Support centres of every organisation, that assist the business to achieve its …

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